We walk the site, inventory what's there, and tell you what we found.
Support requests go to the help desk address in your service agreement, so they're logged as tickets.
Don't have the help desk address? Call and we'll resend it. For an incident in progress, call anyway.
Phones answered Mon to Fri, 8am to 5pm ET · SOC monitoring runs 24/7
Compromised accounts, ransomware, suspected data access. We take incidents from non-clients too. Containment first, then a written record of what happened.